FAQs

Frequently Asked Questions

checkbox

Is it necessary to buy the wristband first?

If you already have a compatible bracelet, you can purchase only the charms. However, if you don't have a bracelet yet, you'll need to add one to your order to attach the charms.

Exception: If your order is $389 MXN or more, you don't need to buy a separate bracelet, as we'll give you one for free to complete your design. 🎁

checkbox

How do I choose my bracelet size?

How to choose my bracelet size?

Our bracelets are fully adjustable and fit any wrist. You can add or remove links to get the perfect size.

Here's a guide to help you choose the best option:

🔹 Small wrist (14-15 cm) → 15-16 charms

🔹 Medium wrist (16-17 cm) → 17-18 charms

🔹 Large wrist (18-19 cm) → 19-20 charms

Each added charm increases the bracelet's length. If your order is $389 MXN or more, you will receive a free bracelet.

checkbox

Do I need a tool to add or remove charms?

It is not mandatory, but it is highly recommended. Adjusting the links without the tool can be complicated, especially for first-timers.

Using it will help you save time during assembly.

checkbox

How can I contact customer service?

We're here to help you anytime! Just send us a message via the WhatsApp button at the bottom right of this page or you can contact us directly through our social media channels.